Managed IT FAQs
Answers to the questions we get asked most about managed IT services, cybersecurity, pricing, and working with an MSP. If yours isn't here, give us a call — we genuinely love talking about this stuff.
What does a managed IT provider actually do?
A managed IT provider (MSP) like Flyght acts as your fully outsourced IT department. We handle everything from day-to-day help desk support and network monitoring to strategic technology planning, cybersecurity, and infrastructure management. Instead of hiring an internal IT team — and hoping one person can cover help desk, security, networking, and strategy — you get an entire department of specialists for a predictable monthly cost. And you get one number to call for everything.
How is Flyght different from other managed service providers?
We're not just a vendor you'll never hear from until something breaks. We're a technology partner. We learn your business inside and out, assign you a dedicated account engineer who actually knows your environment, and provide vCIO strategic planning. When something goes wrong, you call one number. That's it. No transfers, no tier-1 gatekeepers reading from a script, no 'have you tried restarting?' We also happen to be people you'll actually enjoy talking to — which is rare in IT.
What does managed IT pricing look like?
We don't do cookie-cutter pricing because we don't do cookie-cutter solutions. We customize the plan based on what your business actually needs — which means you'll never overpay for features you won't use. Generally, our pricing is flat-rate per user or per device, so your monthly IT cost is completely predictable. No surprise invoices, no per-incident charges.
What's the onboarding process like when switching IT providers?
We start with a thorough assessment of your current technology environment. From there, we build a migration plan and timeline. Most onboarding completes within 2-4 weeks, with zero disruption to your daily operations. We handle the heavy lifting — credential transfers, documentation, monitoring deployment — so your team barely notices the transition. We've done this many times.
Do you provide on-site IT support?
Absolutely. While most issues can be resolved remotely within minutes, we maintain field engineers across Ohio, Michigan, and Indiana who can be on-site quickly when needed — hardware installations, network buildouts, emergency dispatch. We're headquartered in Toledo with dedicated coverage across the region.
What size businesses do you work with?
We typically work with businesses ranging from 10 to 500 employees. Whether you need a fully outsourced IT department or a co-managed solution to augment your existing internal team, we scale our managed IT services to fit your size and your budget.
What if we already have an internal IT person?
That's exactly what our co-managed IT service is designed for. We're not here to replace your team — we're here to make them better. We bring the enterprise-grade monitoring tools, vendor relationships, and Tier 3 escalation support they need to stop drowning in tickets and start tackling strategic projects. Plus coverage when they're on vacation, because they deserve one.
How does Flyght handle cybersecurity?
We take a multi-layered approach to managed cybersecurity: endpoint detection and response (EDR), 24/7 SOC monitoring through our managed detection & response (MDR) service, business email security, employee security awareness training, vulnerability management, and robust backup & disaster recovery. We don't treat security as an add-on or an upsell — it's baked into everything we do. Because if we're managing your IT, we're responsible for protecting it.